Is the insurance industry treating its customers fairly?

The FSA's Treating Customers Fairly regime is a fixed topic on the agendas of authorised insurance firms. Having met March's target of generating management information, the next regulatory hurdle for firms is to be able to demonstrate that customers are consistently treated fairly; a target that needs to be met by December 2008.

The insurance market is working hard to ensure the December deadline is met. Moore Stephens believes insurance firms will benefit from benchmarking their TCF implementation. 

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